Cartographer is a small operation, which means you reach a person who knows the system rather than a queue. Email is the only channel, and it is monitored on working days.
Use this for anything about your account, a measurement that did not complete, an invoice, or a refund. If an analysis failed, include the analysis identifier shown next to it in your workspace — it is enough to find the exact run.
Use this to request a copy of your data or to have your account and its data deleted. Write from the address on the account so we can confirm it is you.
If you believe you have found a vulnerability, describe it and we will confirm receipt. Please give us a reasonable chance to fix it before disclosing it publicly, and do not access, alter, or retain data belonging to anyone else while investigating.
Two answers cover most questions. A new analysis will not start until your domain is verified by DNS TXT record, and paid capacity appears only after the signed payment event is reconciled, which is normally within a minute of checkout.
Cartographer Intelligence will never ask you for your password, a verification code, or payment details by email.